Refund policy
Returns
Our policy lasts 365 days. If 365 days have gone by since your purchase, a refund or an exchange will no longer be offered.
No refunds are available on our FREE products
We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nicuananda.com and we will be happy to assist you.
Exchanges (if applicable)
If you need to exchange an item for the same item, send us an email at sales@nicuananda.com and send your item to 36 Natalie cr, Thorold, Ontario, L2V 5C6
Shipping
To return your product, mail it to 36 Natalie Cr, Thorold, Ontario, L2V 5C6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot possibly guarantee that we will receive your returned item.
Our policy lasts 365 days. If 365 days have gone by since your purchase, a refund or an exchange will no longer be offered.
No refunds are available on our FREE products
We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nicuananda.com and we will be happy to assist you.
Exchanges (if applicable)
If you need to exchange an item for the same item, send us an email at sales@nicuananda.com and send your item to 36 Natalie cr, Thorold, Ontario, L2V 5C6
Shipping
To return your product, mail it to 36 Natalie Cr, Thorold, Ontario, L2V 5C6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot possibly guarantee that we will receive your returned item.